Shipping & Returns
Last updated October 31, 2026
We ship from Lexy's studio in New York City to anywhere in the United States. No international orders for now.
Shipping rates
| Option | Carrier | Price |
|---|---|---|
| Standard | USPS Ground Advantage | $6, free on orders of $35 or more |
| Priority | USPS Priority Mail | $12 |
Every parcel goes out with USPS tracking, packed in a padded box with tissue paper.
When your order leaves the studio
- Shop pieces and ready gift boxes: within 3–5 business days after payment.
- Custom pieces and pre-order gift boxes: about 3–4 weeks after you approve and pay.
- Party favors: on the date agreed in your quote.
Business days are Monday to Friday, except US holidays. We email you the tracking number when your parcel ships.
Delivery
Once your parcel leaves the studio, delivery time is up to USPS and we can't guarantee it, especially in December. Please check your address before you send your order. If a parcel comes back to us because of a wrong address, we ship it again once the new postage is paid.
If tracking hasn't moved for 10 days, or it says delivered and you can't find your parcel, email us. We'll open a search with USPS and, if the parcel was lost before delivery, send you a new one or refund you.
Returns
- Unused shop pieces and ready gift boxes can be returned within 14 days of delivery, in their original packaging.
- Email us before you send anything back. Return shipping is paid by you.
- When the return reaches us, we refund the price of the pieces to the way you paid, within 5 business days. The original shipping cost isn't refunded, unless the return is our mistake.
- Want something different? Return the piece and place a new order.
- Every piece is handmade, so small differences from the photos in color, size or details are expected and don't count as damage. Unused shop pieces can still be returned within 14 days.
Not returnable: custom pieces after you approve the sketch, pre-order gift boxes once Lexy has started making them, and party favors. They're made just for you. Damage is always covered, see below.
Arrived broken or wrong?
Email hello@tenitini.com a photo of the piece and the packaging within 7 days of delivery. We'll send you a new one or refund you, your choice, and we pay the shipping. This covers custom pieces too.
Cancelling an order
Before you pay, just tell us and we'll cancel it. After you pay and before it ships, ready pieces are refunded in full. For custom pieces and pre-orders, see our Terms of Sale.